Online Billing System (OBS) Support
OBS Reports Page
Employee Participation Report This report will generate a current census. The filters are customizable. The 3 required fields are highlighted in yellow. From the Reports tab, click on Employee Participation Summary Enter the required field, Carrier. ...
OBS Communication Page
The Communication page allows you to view correspondence that TBS has previously sent out to the group regarding the account.
OBS Eligibility Locked
There are some instances where a group administrator will not be able to make eligibility changes in OBS. They could be either of the following: New Business Installation - group administrators are not given access to OBS until the group is fully ...
OBS Eligibility Change Restrictions
The following enrollment changes are not designed to be completed through the TBS Online Billing System and should be completed as outlined in each section below. COBRA/State Continuation Enrollments Please submit all COBRA or State Continuation ...
Plan Not Available in Coverage Dropdown
The plans shown in the online portal are based upon the member's home state address. If you're looking to add Medical coverage for a member but only Dental coverage is showing, or if you're looking for a plan that is not listed, then there are two ...
OBS Employee Maintenance Page
Enrolling an Employee (New Hire or Open Enrollment) Enrolling an Employee with a Qualifying Life Event Adding a Dependent Terminating an Employee Removing a Dependent Search Employee Navigate to the Employee Maintenance page. Select ...
How do I make a Payment?
OBS Billing Page
Search Invoice Navigate to the Billing Tab Enter the desired search criteria in the correlating fields: Select Status “Paid” to search past invoices. Select Status “Due” to search current invoices. Add date range from the 1st of the desired month(s) ...
OBS Home Page
Payments Due All outstanding balances are listed in this section. The hyperlink in the Amount column opens the invoice details. From there, various actions can be performed such as review billing details, pay or print a bill, print a coupon, or ...
How do I reset my OBS Password?
Begin from the login screen at https://billing.tbsmga.com Select the “Password?” button Choose “I forgot my password” option and select “Continue” Enter the User Name (administrator email address) A notification will send to the user’s email ...
How do I register an account in OBS?
1. TBS will provision user credentials associated with the administrator’s email address. 2. Instructions for account setup will be sent from “TBS Notifications” to the user’s email. 3. Opening the first link in the registration email will navigate ...
How do I log in to OBS?
Enter the Online Billing System URL in the browser address bar: https://billing.tbsmga.com Enter the User Name and Password Check the “Remember User ID” box to prompt the site to remember the user Select the Login
OBS Training/System Demo
Our Client Care team offers live system training via webinar for group admins. If you're a group admin and you're interested in this option please reach out to our Client Care team at the appropriate email below with three times that work best for ...
Getting Access to the TBS Online Billing System
In order to have access to the TBS Online Billing System(OBS) you need to be a group administrator. Being a group administrator means that you will have access to PHI and PII, as well as the ability to change member eligibility information. In order ...
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Our Client Care team offers live system training via webinar for group admins. If you're a group admin and you're interested in this option please reach out to our Client Care team at the appropriate email below with three times that work best for ...
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