Aetna
Plan Sponsor Services Line: 1-800-343-6101
*Employer assistance with benefits, claims & general info
Member Services Line: 1-888-802-3862 Medical
1-800-238-6279 Pharmacy
1-877-238-6200 Dental
1-800-523-5065 Life
*Member assistance with benefits, claims & general info Note: Aetna requires member’s personal information be changed/corrected through the employer only.
Aetna Navigator: www.aetna.com
Secure, online Aetna member portal
*Employees should select the “Individuals & Families” tab then “Log In/Register”
Aetna Navigator Technical Assistance: 1-800-225-3375
24 Hour Nurse Help Line: 1-800-556-1555
Claims: Medical
Aetna
P.O. Box 14079
Lexington, KY 40512
Fax: 1-866-474-4040
Dental
Aetna
P.O. Box 14094
Lexington, KY 40512-4094
Pharmacy
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444
Fax: 1-888-472-1128
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