Aetna Plan Features

Aetna Plan Features

The secure member website, Aetna Navigator,®, helps members and their covered dependents manage health and financial information – 24 hours a day, 7 days a week. When registered, members can:

Review plan information

• Lookup who is covered, claims status, and explanation of benefits (EOB) statements.

• Review pharmacy benefits, including the Medication Formulary Guide, participating pharmacies and the mail-order drug program.

Find helpful resources to manage health care

• A personalized health history report provides summarized claim information organized by categories, such as names of doctors, medical care, and dental care that members may share with their health care providers.

• Cost of Care tool compares the estimated costs for health care services including medical procedures, office visits, medical diseases and conditions, prescription drugs and dental procedures.

• The Hospital Comparison Tool helps members review hospitals based on selected criteria.

Perform transactions

• View and print medical/dental ID cards.

• Get Member Services contact information and send an email to Member Services (also available in Spanish).

• Search the DocFind® directory in English or Spanish. When a member searches for a Doctor on DocFind through the Navigator portal it automatically populates the plan for them so they don’t have to fill in that information.

• Download claims to a personal PC to keep track of health care spending.
Gain Access to sources of health information.

• Review Aetna InteliHeatlh® to look up credible health, dental and wellness information.

• Consult Healthwise® Knowledgebase, a user-friendly online information tool.

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