Frequently Asked AR Questions for Groups Headquartered Domestically
Q: Can I make a payment through credit card?
A: We do not offer the option to pay by credit card. Monthly premiums may be remitted by one of the following options:
- Mailing a check made payable to:
Total Benefit Solutions
PO Box 45329
San Francisco, CA 94145 - Initiate Electronic Funds Transfer:
US Bank
Made payable to Total Benefit Solutions
Routing Number: 122235821
Account Number: 1583000019441
3. Complete a one-time monthly ACH Premium Authorization Form in its entirety and submit to billing@tbsmga.com. Please allow 1-2 business days for processing.
4. If the group has been provisioned for online use, payments may be submitted and processed through the online portal. Payments remitted through the online portal may take up to 72 hours to post.
The carrier requires invoices to be paid as billed and in full. If there are changes to your invoice, the adjustments will reflect on the next month’s invoice. If payment is not received in full, the account will be considered in arrears and subject to termination for non-payment. Supporting documentation is required for short payments or the difference must be paid before the grace period expires.
Q: I made the payment today. When will you be setup for automatic payments?
A: Due to the potential fluctuation in monthly invoices with new hires and/or terminations, we do not offer a recurring method of payment. The alternative if you do not anticipate changes to your monthly invoice throughout the duration of your plan year, you may set up automatic monthly payments directly through your financial institution.
Q: I need to make a payment and I would like to sign up for the Online Billing System (OBS).
A: Please follow this link for additional information: Getting Access to OBS
Q: I did not receive this month’s statement. Where can request a copy?
A: Please send an invoice request to billing@tbsmga.com.
Q: I've been trying to pay online but the site has been down. Please advise.
A: If you are receiving a "503 error", please click the back button in the browser. Otherwise, please provide a screenshot and send it to billing@tbsmga.com so we can review further.
Q: Why can’t I log in using my log in credentials to pay online?
A: If already provisioned for OBS, select the "Password?" button. This will allow you to reset your password. If further assistance is needed, please email billing@tbsmga.com.
Q: Can you please let me know what the process is for late payments? Is there a late fee, penalties, will the policy be cancelled on a certain date?
A: Payments are due on the first of the month for that coverage period, however there is a 30 day-grace period to remit payment. Payment reminders are sent on or before the 10th and 20th of each month. If payment is not received within the grace period, the account is terminated for non-payment effective the last day of the month for that coverage period. There are no fees associated with delinquent accounts.
Q: We’ve already paid for September. Why is the payment not reflecting on the invoice?
A: This is due to timing of the billing cycles. For example, payment was received and applied after the bill run. The previous month's payment will reflect on the group’s next invoice.
Q: Why have we received a late pay notice? We have already paid for this month.
A: At the time the notice was sent, payment had not been posted in the system. If any further communications are received, please contact our team to assist, 1-855-246-8873 or via email at billing@tbsmga.com.
Q: Can you please advise how long it usually shows for EFT payments to show up in your system?
A: Once received, payment takes 1-2 business days for processing.
Q: What is the group’s outstanding balance?
A: Please send a balance confirmation request to billing@tbsmga.com.
Q: I have a scheduled payment to be processed next week, can I still cancel it today?
A: Yes, please send a payment cancellation request to billing@tbsmga.com.
Q: I have received our invoice and we do not have the same balance per our accounting record. Can we request a report to see where the outstanding balance is coming from?
A: Yes, please send a request to billing@tbsmga.com.
Related Articles
Frequently Asked AR Questions for Groups Headquartered Internationally
Q: Can I make a payment through credit card? A: We do not offer the option to pay by credit card. Monthly premiums may be remitted by one of the following options: Mailing a check made payable to: Total Benefit Solutions PO Box 45329 San Francisco, ...