Enrolling Members with No SSN

Enrolling Members with No SSN

If the Group is Headquartered Domestically

Aetna requires all members over the age of 18 to have a SSN on file. It is recommended that enrollees under the age of 18 have a SSN on file in order to avoid issues related to claims.

Enrollees over the age of 18 with no SSN require one of the below documents in addition to a completed enrollment form and a qualified life event in order to enroll. They must be in progress to gain their SSN and will require approval from Aenta underwriting before the enrollment can be finalized. If approved, Underwriting will assign the member a dummy SSN until the real SSN is obtained. Please send in the required documentation  to billing.ak@tbsmga.com for Alaska groups and billing@tbsmga.com for Washington groups. If you have any questions, please reach out to our Client Care team at 855-246-8873.

⚠️ Enrollments without a SSN cannot be completed via the Online Billing System (OBS). 

Required Documents for Enrollees with no SSN

  1. Alien Registration Receipt Card with photograph (INS Form 1-151 or -551)
  2. US passport (updated or expired)
  3. Certificate of US Citizenship (INS Form N-560 or N-561)
  4. Certificate of Naturalization (INS Form N-550 or N-570)
  5. Updated foreign passport with I-551 stamp or INS Form I-94 indicating unexpired employment authorization
  6. Updated Temporary Resident Card (INS Form I-688)
  7. Updated Employment Authorization Card (INS Form I-766 or I-688B)
  8. Updated Reentry Permit (INS Form 1-327)
  9. Updated Refugee Travel Documents (INS Form I-571)
  10. Updated Employment Authorization Document issued by the INS which contains a photograph (INS Form I-688B)
  11. L-1 Visa
  12. L-2 Visa
  13. H1B Visa

If the Group is Headquartered Internationally

Aetna International does not require a SSN to enroll members.  The Online Billing System will still require a SSN to complete the enrollment online.  The enrollment request will need to be sent with the enrollment form to globalbilling@tbsmga.com; advise that the member does not have a SSN and will require a dummy SSN.  Once the member receives their SSN, send a follow up email and provide the SSN. It is better to have the member's true SSN on file as it reduces the likelihood of claims issues. If you have any questions, please reach out to our Client Care team at 855-246-8873.

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