When you're expecting some documents from Total Benefit Solutions to fill out, we might send you an email asking you for an electronic signature. If you’ve not received one of these before, you might think that the email is suspicious.
It’s a good idea to be on your guard against possible
phishing scams - but we send out genuine messages asking you to sign
documents using firstname.lastname@example.org.
What will the email look like?
Michael Cubil <email@example.com>
This is a secure message powered by Adobe Sign and issued by Total Benefit Solutions (TBS). The email template might vary slightly, but you can expect a genuine message to look like this:
Screenshot above is of what a TBS email template can look like. Image includes document name and a link to review/sign it.
The document name may vary depending on the form being sent
What is an electronic signature?
An electronic signature, or e-signature, is a legal way to gain consent or approval on electronic forms or documents where it’s impractical to get a physical signature.
What is Adobe Sign?
Adobe Sign is a web tool used by Total Benefit Solutions from Adobe. It allows us to securely send documents and collect your signature in a convenient, quick way rather than conventional paper-based methods.
How do I use Adobe Sign?
Simply open the link provided in the email and follow instructions. This can be done by using a mobile phone, tablet or computer.
If you're expecting an email from us, remember to check your junk folder in case it's landed there. The link on the form will redirect you to the document. Also, we kindly advised as well to have firstname.lastname@example.org to be whitelisted on you email distro.